Service Delivery Model

This is an ongoing, short-term case management model. For organizations not currently providing case management, the program model generally follows US Department of Housing and Urban Development (HUD) guidelines for HPRP (Homelessness Prevention and Rapid Re-Housing) and ESG (Emergency Solutions Grant) funded homelessness prevention programs. Please see Appendix A for a detailed overview.

Core Principles

Direct social service non-profit organizations that have provided ongoing short-term case management to their target population shouldn’t have to alter their service delivery model, provided their current services include the basic components listed below and align with these core principles.

  • Services embrace a harm reduction philosophy.
  • Service providers are willing to engage with households experiencing chronic on-going barriers to rent payment and housing stability, as opposed to those with a one-time crisis. Households don’t have to prove why they’re on the verge of eviction.
  • Program services are targeted to: households facing nonpayment eviction only, households who are experiencing the highest risk of homelessness and the greatest likelihood of housing stability going forward.
  • Service plans are tailored to a client’s unique barriers including: non-housing crises that are impacting housing stability, such as substance abuse, mental health crises, access to public benefits, etc.